Privacy Policy

Effective Date: January 1, 2026

Water Damage Restoration Winchester respects your privacy. This policy explains what information we collect when you visit our website or call us, how we use it, and the choices you have. We keep it simple and straightforward.

Information We Collect

When you contact us for water damage restoration, we collect the information you give us directly. That includes your name, phone number, email address, property address, and details about the water damage you are dealing with.

If you use our website, we may automatically collect certain technical information. This includes your IP address, browser type, device type, pages you visit, and the time you spend on our site. We use this to improve our website and make sure it works well for you.

How We Use Information

We use your contact information to respond to your request, schedule an inspection or service call, and keep you updated about your project. We may also use it to send you invoices or service reminders.

We use website usage data to understand how people find and use our site. This helps us make our website more helpful and ensure our services reach the people who need them in Winchester and nearby areas.

Cookies and Tracking

Our website uses cookies and similar tracking technologies. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our site.

You can control cookies through your browser settings. If you disable cookies, some parts of our website may not work as well, but you can still contact us by phone.

Analytics and Third-Party Tools

We use third-party analytics tools, such as Google Analytics, to collect anonymous data about website traffic and usage patterns. These tools help us see which pages are most visited and how we can improve.

These third-party services have their own privacy policies. We do not control how they handle data, but we choose reputable providers that respect user privacy.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We share it only with trusted service providers who help us run our business, such as scheduling software or payment processors. These providers are required to keep your information confidential.

We may also disclose your information if required by law, such as in response to a court order or to protect the safety of our team or others.

Data Retention

We keep your personal information only as long as needed to provide our services and meet legal requirements. For example, we keep project records for a reasonable period after your service is complete.

When we no longer need your information, we securely delete or anonymize it.

Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. This includes using secure connections on our website and limiting access to your data to only those who need it.

No method of transmission over the internet is 100% secure, but we work hard to keep your information safe.

User Rights

You have the right to request access to the personal information we hold about you. You can also ask us to correct or delete it, or to stop using it for certain purposes.

To make a request, just call or email us using the contact details below. We will respond promptly and help you with your request.

Children's Privacy

Our services are for adults and businesses. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, please contact us so we can remove it.

Changes to This Policy

We may update this privacy policy from time to time. When we do, we will post the new version on this page and update the effective date at the top.

We encourage you to review this page occasionally to stay informed about how we protect your information.

Contact Us About Privacy